Did you have a good experience with us?
Absolutely OUTSTANDING customer service! I fell in love with an engagement ring online that I couldn’t find anywhere in Texas to see in person and try on. I’d been hearing all the cute Moore Jewelers radio commercials for a few weeks and decided to call in the chance they might carry the online designer. They didn’t. However, Mary was extremely helpful and took the time to ask me about the ring I liked, and the website where I saw it. She took down my information and called me the next day to inform me she could order the ring so I could try it on. I absolutely adored the ring, but most of all I loved Moore Jewelers’ customer service. Mary went above and beyond by ordering my ring and assisting me in customizing it to my very picky specifications. I am truly grateful for Mary’s patience, eagerness to help, and caring disposition. Moore’s has earned my loyalty and I will be a customer for life. If you’re embarking on your engagement ring purchasing journey stop by Moore Jewelers and you won’t ever want to go anywhere else.
I was traveling through Texas and a moon stone fell off my favorite ring. I took it here and they did a fantastic job. They are very friendly and fast. I was told it would take a couple of days but actually was fixed the next day. Also, had 2 watches with dead batteries and got them replaced with 3 year warranty. Very professional and beautiful jewelry. Thank you!!! 💍💍💍
We have been going to Mr. Moore to fix our watches since we first move to Laredo, about 10 years ago. After the great customer service his store provided, I went back to size my wedding band...I would not trust anybody but them to work on it, they gave me the best price and did an excellent job! Today, Dec. 19, 2019, I needed my wedding ring sized again 😏, yup, my finger is a little swollen 😉. Well, as always the customer service was excellent, and just the way Mr. Moore makes you welcomed, it really makes a world of difference, not only are they going to size a couple of rings, fix a couple of watches, BUT we are upgrading my diamond on my wedding band! Thank you Mr. Moore, for helping us with a great deal, and going beyond on your customer service.
I highly recommend this store. They have a very professional, courteous, and friendly staff that is very attentive. The owner is almost always on the premises and does not hesitate interacting with his customers. The store has a very nice selection of jewelry, and services are provided even for items not purchased at the store. The location is also very convenient.
Exceptional service!!! Very knowledgeable on the subject.
Wonderful place to shop
They have a wonderful selection and i had some amazing help from Mary. I have found my jewelry store. They made my baby girl happy with her gift
Thank you for your fast service ,friendliness and beautiful job fixing my chain.
Always provided with great service! Highly recommend it!
I had such a great experience. Customer service rep Valerie was exceptional. She understood how valuable our mom’s jewelry was and took extra care in dealing with them. Plus her hair is amazing!! :)
They have an excellent Service! They help me with everything that I was looking for! I would definitely shop there more!
Always love shopping at Moore’s! Very friendly staff and beautiful jewelry.
I had a wonderful experience at Moore's jewelers. Every time we have gone in there my husband and I the service is impeccable! I don't think that I will do my business with any other jewelers except for Moore's jewelry in the City of Laredo. Thank you!
Valerie provided us with excellent customer service!!!! She helped me choose the perfect charms for my mom's Pandora bracelet!!! Thank you for being so attentive to us. Everyone in the store greeted us with a smile when we walked in!!!