Online Return Policy

At Moore Jewelers, we try to make every shopping experience unforgettable. 

We want you to be over ther moon with your purchase from and tell others to shop with us too!


We offer a 14 day full refund from the date of delivery, on any purchase that shows no wear and all tags are attached. Simply give us a call within 14 days of receipt and we will happily exchange or refund your money, no questions asked! Please include the original or a copy of the receipt with any return. If your purchase does not fit properly, we will make as many adjustements as necessary to ensure a proper fit. To obtain authorization for a return, call (956)724-5969 or email

Please note, purchases made in our Laredo, TX store and not online are subject to our standard in store return policy printed on your receipt.

Designer Engagement Rings & Designer wedding bands are custom made items (custom orders) and are not eligible to return. 

Diamond Eternity Bands are 100% refundable unless the ring is smaller than a finger size of 5 or larger than a size 7.

*Custom orders may only be canceled within 48 hours from the time the order is placed. After 48 hours the deposit/payment towards your order is non-refundable.

Item images and descriptions posted on our website pages are the representations provided by the suppliers. Please note that actual items may differ slightly from specifications and/or the pictures. Moore Jewelers is not responsible for typographical, pricing, product information, advertising or shipping errors. Advertised prices and available quantities are subject to change without notice. 

Returns & Exchanges

How do I make an exchange?
Simply call customer service at (956)724-5969 to obtain an RA# (Return Authorization) or email Please securely pack and seal the return mechandise. 

Where do I send my return or exchange?
Please remember to call first to obtain an RA# for your return or exchange. Packages sent to us for return or exchange without an RA# visible on the outside of the box will be refused.

Please send your return or exchange to:
7815 Mcpherson Rd Suite 105
Laredo, TX 78045

Be sure to include the original diamond certificate for any diamond purchase. A fee of $75 will be applied for any diamond returned without the original certificate. 
**See our Bridal Guarantee section**

We look forward to serving all your jewelry needs!