Online Return Policy

At Moore Jewelers, we try to make every shopping experience unforgettable. 

We want you to be over ther moon with your purchase from moore-jewelers.com and tell others to shop with us too!

FREE STANDARD SHIPPING ON ALL ORDERS OVER $50

We offer a 14 day full refund from the date of delivery, on any purchase that shows no wear and all tags are attached. Simply give us a call within 14 days of receipt and we will happily exchange or refund your money, no questions asked! Please include the original or a copy of the receipt with any return. If your purchase does not fit properly, we will make as many adjustements as necessary to ensure a proper fit. To obtain authorization for a return, call (956)724-5969 or email monte.moorejewelers@gmail.com

Please note, purchases made in our Laredo, TX store and not online are subject to our standard in store return policy printed on your receipt.

Designer Engagement Rings & Designer wedding bands are custom made items (custom orders) and are not eligible to return. 

Diamond Eternity Bands are 100% refundable unless the ring is smaller than a finger size of 5 or larger than a size 7.

*Custom orders may only be canceled within 48 hours from the time the order is placed. After 48 hours the deposit/payment towards your order is non-refundable.

Item images and descriptions posted on our website pages are the representations provided by the suppliers. Please note that actual items may differ slightly from specifications and/or the pictures. Moore Jewelers is not responsible for typographical, pricing, product information, advertising or shipping errors. Advertised prices and available quantities are subject to change without notice. 

Returns & Exchanges

How do I make an exchange?
Simply call customer service at (956)724-5969 to obtain an RA# (Return Authorization) or email monte.moorejewelers@gmail.com Please securely pack and seal the return mechandise. 

Where do I send my return or exchange?
Please remember to call first to obtain an RA# for your return or exchange. Packages sent to us for return or exchange without an RA# visible on the outside of the box will be refused.

Please send your return or exchange to:
Moore-jewelers.com
7815 Mcpherson Rd Suite 105
Laredo, TX 78045

Be sure to include the original diamond certificate for any diamond purchase. A fee of $75 will be applied for any diamond returned without the original certificate. 
**See our Bridal Guarantee section**

We look forward to serving all your jewelry needs!

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